Hi I’m ARRIS
WELCOME TO MY PORTFOLIO
ABOUT ME
I am a dedicated and seasoned professional with 10 years of experience in the BPO industry, specializing in IT Service Delivery and Administration. My journey since 2014 has equipped me with a diverse skill set and a proven track record of delivering top-notch customer service and technical support to clients and employees. Below, you'll find an overview of my key skills and technical expertise.
Arris Cristever Evarola
IT Service Desk and
Administration Professional
KEY SKILLS
QUICK LEARNING
ADAPTABILITY
Rapidly assimilate new information, ensuring up-to-date knowledge in dynamic IT environments.
REPORTING AND DOCUMENTATION
Meticulously document processes, issues, and solutions for comprehensive records.
Thrive in fast-paced, ever-changing work
environments, embracing new challenges.
TEAMWORK
Collaborative team player, fostering positive communication and coordination for seamless operations.
ISSUE RESOLUTION & TROUBLESHOOTING
Proficient in identifying and resolving complex technical issues promptly.
TECHNICAL SKILLS
HARDWARE
Troubleshooting and maintaining Mac PCs, laptops, telephony systems, printers, routers, modems, and peripherals.
NETWORKING
Solid understanding of LAN and VPN/Remote Connectivity, with expertise in TCP/IP protocols
PLATFORMS
Skilled in Windows 10, Server 2016, MacOS, Microsoft Office 365 Admin, Google Workspace, Jamf Pro, Azure Active Directory, ServiceNow, Jira Atlassian, and NinjaRMM.
HYPERVISOR
Competent in managing virtualized environments using VMware, Hyper-V, and Oracle Virtual Box
SECURITY
Implementing and maintaining comprehensive security measures, including virus protection, monitoring, backup, and recovery.
Experience Highlights
IT SUPPORT OFFICER
Jan '23 – Present
ConnectOS, Mandaluyong, Metro Manila
- Providing Technical Support, troubleshooting, and managing systems for optimal end-user satisfaction.
- Setting up and maintaining Windows laptops for new and existing employees.
- Installing, configuring, and managing access to software, with a focus on SaaS applications.
- Developing documentation, training materials, and guides to support technology use,
SALESFORCE ADMINISTRATOR
Mar '22 – Jan '23
Cognizant Technology Solutions, Quezon City
- Managing support queues, ensuring resolution in line with customer agreements.
- Providing technical solutions, documenting knowledge, and utilizing Salesforce administration skills.
Experience Highlights
Apr '17 – Mar '22
Oct '14 – Apr '17
GLOBAL IT SERVICE DESK ANALYST
Transcom Worldwide, Inc., Mandaluyong
- Supporting a global workforce with technical incidents on Mac/IOS and Windows devices.
- Performing standard and client's software installation, configuration, and updates.
- Obtaining Microsoft Certified: Azure Fundamentals in 2021.
MICROSOFT TECHNICAL CONSULTANT
Sutherland Global Services, Pampanga
- Assisting customers with Windows and Office software concerns over chat and phone.
- Placing orders on behalf of customers in the online Micros
EDUCATION
SIENA COLLEGE OF TAYTAY
Bachelor of Science in Computer Engineering (2009-2014)
CERTIFICATIONS
- Microsoft Certified: Azure Fundamentals | 990966535 | 2021
- Salesforce Certified Advanced Administrator | 2269540 | 2022
- Salesforce Certified Administrator | 2189375 | 2022
thank you
for visiting my portfolio
Feel free to reach out to discuss potential collaborations, projects, or to explore how my skills and experience align with your needs. I look forward to the opportunity to contribute to your IT initiatives and projects.
CONTACT INFORMATION:
evarola09@gmail.com
https://www.linkedin.com/in/arris-cristever-evarola/
+639771404349